Refund Policy Statement for Experiential Traveller

Last Updated: 2024.01.01

Thank you for choosing Experiential Traveller for your travel needs. We understand that plans may change, and we aim to provide a transparent and fair refund policy for our customers. This Refund Policy outlines the terms and conditions regarding refunds for our tour packages and services available on our website

By using our Website and services, you agree to the terms outlined in this Refund Policy.

1. Cancellation and Refund Eligibility:

a. Tour Packages:

Requests for cancellations and refunds must be made in writing via email to [[email protected]].

Refund eligibility is subject to the specific terms and conditions of each tour package.

b. Tour Guides:

In the event of a canceled tour due to unforeseen circumstances or non-availability of a tour guide, we will make reasonable efforts to provide an alternative guide or reschedule the tour.

If an alternative cannot be arranged, a full refund will be processed.

2. Refund Process:

a. Timeframe:

Refund processing times may vary. Please allow [3] business days for the refund to be reflected in your account.

b. Payment Method:

Refunds will be issued using the original payment method. If this is not possible, alternative arrangements will be made.

3. Non-Refundable Items:

a. Non-Refundable Deposits:

Some tour packages may require non-refundable deposits. These deposits are specified at the time of booking and are not eligible for a refund.

b. Third-Party Services:

Any additional services or products not directly provided by Experiential Traveller and arranged through third parties are subject to the refund policies of those providers.

4. Changes to Bookings:

a. Modification:

Changes to tour dates or itineraries may be allowed depending on availability and the specific terms of the tour package. Please contact us at [[email protected]] to discuss changes.

5. Force Majeure:

a. Unforeseen Circumstances:

In the event of unforeseen circumstances, such as natural disasters or political unrest, that result in tour cancellations, we will make efforts to provide suitable alternatives or refunds.

6. Contact Information:

For any questions or concerns regarding our Refund Policy, please contact us at:

Experiential Traveller

70, D.L. Pathirage Mawatha,



Sri Lanka.


[email protected]


Thank you for choosing Experiential Traveller. We appreciate the opportunity to serve you, and we strive to make your travel experience as enjoyable and hassle-free as possible.

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