Refund Policy Statement for Experiential Traveller

Last Updated: 2024.01.01

Thank you for choosing Experiential Traveller for your travel needs. We understand that plans may change, and we aim to provide a transparent and fair refund policy for our customers. This Refund Policy outlines the terms and conditions regarding refunds for our tour packages and services available on our website https://experientialtraveller.lk.

By using our Website and services, you agree to the terms outlined in this Refund Policy.

1. Cancellation and Refund Eligibility:

a. Tour Packages:

Requests for cancellations and refunds must be made in writing via email to [info@experientialtraveller.lk].

Refund eligibility is subject to the specific terms and conditions of each tour package.

b. Tour Guides:

In the event of a canceled tour due to unforeseen circumstances or non-availability of a tour guide, we will make reasonable efforts to provide an alternative guide or reschedule the tour.

If an alternative cannot be arranged, a full refund will be processed.

2. Refund Process:

a. Timeframe:

Refund processing times may vary. Please allow [3] business days for the refund to be reflected in your account.

b. Payment Method:

Refunds will be issued using the original payment method. If this is not possible, alternative arrangements will be made.

3. Non-Refundable Items:

a. Non-Refundable Deposits:

Some tour packages may require non-refundable deposits. These deposits are specified at the time of booking and are not eligible for a refund.

b. Third-Party Services:

Any additional services or products not directly provided by Experiential Traveller and arranged through third parties are subject to the refund policies of those providers.

4. Changes to Bookings:

a. Modification:

Changes to tour dates or itineraries may be allowed depending on availability and the specific terms of the tour package. Please contact us at [info@experientialtraveller.lk] to discuss changes.

5. Force Majeure:

a. Unforeseen Circumstances:

In the event of unforeseen circumstances, such as natural disasters or political unrest, that result in tour cancellations, we will make efforts to provide suitable alternatives or refunds.

6. Contact Information:

For any questions or concerns regarding our Refund Policy, please contact us at:

Thank you for choosing Experiential Traveller. We appreciate the opportunity to serve you, and we strive to make your travel experience as enjoyable and hassle-free as possible.